frequently asked questions
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For most general population mat classes, you may cancel your booking at least 4 hours in advance if you are unable to attend. You will receive a credit to your account. Classes before 10 AM on weekdays and before 12 PM on weekends, and all reformer classes have a cancellation period of 12 hours. Move Your Bump and Move With Babe classes also have a 12-hour cancellation period.
All unlimited (monthly, quarterly, annual) members who do not show up to class will be charged a $3 no-show fee.
Course and workshop purchases are not refundable, although you may transfer your ticket to a friend or family member. Please email hello@themoveroom.ca or fill out our contact form for assistance.
We have mats available to use at the studio, or you can bring your own if you prefer. Just bring yourself, a water bottle, and some comfy clothes to move in + maybe a sweat towel or indoor shoes, depending on the class 💦
We require all reformer class participants to wear socks on the equipment, for hygiene reasons. You can bring your own or purchase grippy socks at the studio!
We strongly recommend signing up for classes in advance! Classes during certain hours (weekday evenings, weekend mornings) may be busy and fill up quickly. In other cases, we may cancel class if there are fewer than 3 participants 2 hours ahead of time.
Signing up ahead of time lets us know you plan on coming, and helps you avoid disappointment!
Absolutely! We love it when you bring your pals :)
If you have a 5- or 10-class pass, you can bring a friend and deduct the pass from your account. Our unlimited members (monthly, quarterly, yearly) receive 1 complimentary guest pass/month!
When booking through our desktop booking page, simply toggle the 'Want to bring guests?' button ON. If you're using the Momence app, you will see an option to bring guests underneath the payment method screen.
You can sign up for classes through our Momence booking page or on the Momence app. We recommend signing up for classes in advance to ensure your spot and avoid disappointment.
Most mat classes at the studio are all-levels, meaning our instructors are happy to welcome anyone from first-timers to seasoned practitioners! At the end of the day: we trust you to make decisions that suit your body best. We do, however, have some classes that may be better-suited to beginners than others. Whether you want to start your journey on the chill side or get a little sweatier,
Yoga: Beginner Yoga
Pilates: Pilates Flow
Strength: Group Circuit Training
Dance: Zumba
Chill: Monday Chill
For reformer classes, we recommend any class called Spring Core, which focuses on the basic reformer repertoire, or Spring for All, which is an all-levels class.
Yes! We have two specialty mat Pilates classes for our pre- and post-natal clients, Move Your Bump and Move With Babe.
Move Your Bump is an all-levels Pilates class for all stages of pregnancy, focused on full-body strengthening to help keep you strong and pain-free.
Move With Babe is a parent-and-baby class that's all about feel-good movement. Move With Babe is a gender inclusive offering; all caregivers are welcome, although classes are mainly focused around recovery for the birthing parent.
Spring Prenatal is a reformer class focused on intentional core work, pelvic floor awareness, and full-body strength.
The Move Room and Spring are two sister studios in different buildings! Both studios are located on Ottawa St. N, and use the same booking platform.
The Move Room is located at 164 Ottawa St N.
Spring is located at 249 Ottawa St N, Unit #2.
Passes are not interchangeable between the two studios, but you may use the same Momence account to book at both!
Momence allows you to filter by location, both on the app and the browser booking page.
If you're using the browser booking page to book classes, click the drop-down Locations menu and select the locations you want to see!
If you are using the Momence app to book classes, you can change your location filter by tapping the pin icon near the bottom of the screen. It will look something like this:
